Question 1

How long will my carpets take to dry?

Accepted Answer

It will depend on several factors: the amount of soiling within the carpet, the length of the pile and the temperature both inside and outside the property.
One of our staffs’ key skills is their ability to clean carpets thoroughly, leaving the carpets as dry as possible.
Our modern, efficient machines remove large amounts of moisture, so your carpets should dry rapidly.

Question 2

Will my carpet shrink?

Accepted Answer

Some carpets may be prone to shrinkage. However, we have many years’ experience and can spot the fibres within a carpet which may cause this.  We can then take preventative measures, so you don’t need to worry.
If necessary, we may refuse a job and there will be no charge for our assessment or any call out charge.

Question 3

I have heard that carpets get dirty quicker once they have been cleaned. Is this true?

Accepted Answer

This only happens if there is too much residue left within the carpet. Rest assured that we use the correct cleaning system and application methods for each carpet, which means that they stay clean for longer.

Question 4

Will I have to clear all the furniture out of the room?

Accepted Answer

No, don’t worry about that. We would ask that you move small or breakable objects but we’re happy to work around larger pieces of furniture. We can cover chair and table legs whilst we work and remove them once the carpets are dry.

Question 5

Will hot water extraction (steam cleaning) damage my carpet?

Accepted Answer

No, not at all. Hot water extraction is the preferred method of Dirt Squad and of many other major carpet manufacturers. It is generally considered the best method of removing embedded dirt and other contaminants.

Question 6

Do I have to hoover before you arrive?

Accepted Answer

No, we will take care of that for you on the day of the appointment.

Question 7

FAQ

Billing & Pricing